Agents pushed into two huge surfaces this week — messaging and design.
Meta's Business Agent goes global on WhatsApp
On June 3, after roughly two years of testing, Meta made its customer-support Business Agent globally available in WhatsApp Business and began rolling it into Instagram DMs. It answers questions, recommends products, books appointments, qualifies leads, and reroutes to humans — putting an AI support agent in front of billions of messaging users.
Canva becomes a Perplexity design partner
On June 4, Canva shipped a connector for Perplexity's Computer agent, letting the desktop agent turn research, briefs, and meeting notes into editable Canva decks, campaigns, infographics, and brand kits (for Perplexity Pro/Max/Enterprise). It's a clean example of agents chaining across services to finish real work.
Model watch: Microsoft's seven MAI models
On the model layer, Microsoft Build (June 2) unveiled seven in-house "MAI" models — spanning reasoning, coding, image, voice, and transcription — to lessen its reliance on OpenAI. Notable mostly because it changes which models power the Microsoft tools many of these agents run on.
What it means if you're picking tools
Support, design, and research agents all gained reach. See customer support, app & site builders, and research.
Sources: Meta WhatsApp Business Agent (TechCrunch) · Canva × Perplexity (9to5Mac) · Microsoft MAI models (CNBC)